This is a great video sent over by Kokua.org member Jim Murphy. I remember John Dean (CEO and Chairman of Central Pacific Bank) mention to me that one of the most important skills needed for success is the ability to listen.
John also told me to think about whether we resemble an elephant or a hippo. What does that mean? Well, an elephant has huge ears and a small mouth. A hippo has a big mouth and small ears. Elephants listen more and talk less while hippos talk a lot and don’t listen.
This is a great lesson in listening from the folks at TED. Enjoy.
https://www.ted.com/talks/ernesto_sirolli_want_to_help_someone_shut_up_and_listen